FAQ
Refunds & Returns
If for any reason you're not satisfied with your order, please return the unused item within 30 days of receiving your order for a refund.
Placing an Order
Trouble placing an order? There are two ways to place an order, either laptop/desktop or mobile devices such as a phone or tablet. Even though we strive to ensure our site is compatible with every browser, we suggest using the most up-to-date versions of Google Chrome, Mozilla, Firefox, or Safari. Clearing your browser cookies and cache will help with loading or formatting issues. Feel free to reach out to us in the "contact us" portion of the website if issues with ordering persist.
What happens if a package wasn't delivered but the tracking states that it was?
If the package was marked as delivered by the carrier, but you have yet to receive it, Freedom 2020 Apparel won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If your are unable to locate the package, you will need to place a dispute with your financial institution for refund. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Bringing awareness surrounding the wrongfully convicted and the children/families affected by it.
Nearly 40 years ago, my father Milam Martin, was taken away from me by a system taught to serve and protect us, for a crime he did not commit. Forty years of his life were given to a broken system, instead of his children, his brothers, his loved ones, and his youth. In June of 2020, he was released back into the world, with his sentence commuted by the Illinois Governor, with nothing but letters, pictures, and prison clothes. Despite the countless challenges he has faced as an innocent man behind bars, he has come home with an inspiring strength of character and the wisdom to write a book. My father's story has inspired me to establish an advocacy platform and raise awareness about our broken judicial system, our crippling industrial prison complex, and reforming police practices with the help of the Illinois Innocence Project and the Exoneration Project. It's time to build a system that works.